1. General Questions

 

Q: What are guitar amplifier captures?
A: Guitar amplifier captures are digital recreations of the tonal characteristics of physical amplifiers. They allow you to play through the exact sound of specific amps, recorded with their unique settings, microphones, and cabinets, in digital format.

 

Q: Are your captures compatible with all profiling devices or software?
A: No, our captures are specifically designed for use with compatible hardware or software, such as [insert supported devices/software like Kemper, Quad Cortex, etc.]. Please check the product description to ensure compatibility before purchasing.

 

2. Purchasing and Delivery

 

Q: How do I purchase a guitar amplifier capture?
A: Browse our online store, add your desired captures to the cart, and complete the checkout process. Payments are processed securely, and you’ll receive a download link after payment confirmation.

 

Q: When will I receive my captures after purchase?
A: For direct downloads, you will receive your files immediately after payment. For captures delivered through a third party, Sonic Canyon Sounds ensures access within 48 hours of purchase.

 

Q: Can I gift a capture to someone else?
A: Currently, captures are licensed to the purchasing account. If you wish to gift a capture, you can use the recipient’s email during checkout or contact our support team for assistance.

 

3. Technical Support

 

Q: How do I load a capture into my device?
A: Installation instructions are provided with your purchase. If you encounter issues, check our website for detailed guides or contact our support team for assistance.

 

Q: My capture isn’t sounding as expected. What should I do?
A: Ensure your hardware or software is updated to the latest version and that your input levels and settings match the recommendations in the product guide. If the issue persists, reach out to our support team for help.

 

4. Refunds and Returns

 

Q: Can I get a refund if I don’t like the capture?
A: Due to the digital nature of our products, we cannot offer refunds unless the capture is defective or there was an error on our part. Please review the product descriptions and demo samples (if available) before purchasing. All sales are final, no exceptions

 

Q: What should I do if I purchased the wrong capture?
A: Contact our support team as soon as possible. While refunds are not available, we may be able to assist with an exchange depending on the circumstances.

 

5. Third-Party Downloads

 

Q: What happens if I enter incorrect information for a third-party download?
A: It is your responsibility to ensure that all information is entered correctly during checkout. If an error occurs, contact us immediately so we can assist in correcting it before the download is issued.

 

Q: How long will it take to get access to third-party downloads?
A: Sonic Canyon Sounds typically provides access to third-party downloads within 48 hours of purchase. If you do not receive access within that timeframe, contact support for assistance.

 

6. Licensing and Usage

 

Q: Can I use the captures in commercial music production?
A: Yes, you are allowed to use the captures in your music production, including commercial projects. However, redistributing, sharing, or reselling the captures themselves is strictly prohibited since they are protected by copyright law.

 

Q: Can I share the captures with other musicians?
A: No, each purchase is licensed for individual use only. Every user must purchase their own copy of the capture.

 

7. Other Questions

 

Q: Do you offer custom amplifier captures?
A: Yes! If you’re looking for a specific amp or tone that isn’t in our library, contact us to discuss custom capture services.

 

Q: How can I stay updated on new amplifier captures or promotions?
A: Subscribe to our newsletter or follow us on social media to stay informed about new releases, exclusive discounts, and special offers.